Our Commitment to Your Satisfaction
At Chrexxoncrax, we are confident in the quality of our 3D modeling courses and want you to be completely satisfied with your purchase. If for any reason you are not happy with your course enrollment, we offer a fair and transparent refund policy.
30-Day Satisfaction Period
We offer a 30-day satisfaction period for all 3D modeling courses purchased from chrexxoncrax. If you are not satisfied with your course, you may request a full refund within 30 days of your original purchase date.
Refund Eligibility Requirements
To be eligible for a refund on your 3D modeling course purchase, the following conditions must be met:
- The refund request is made within 30 days of the purchase date
- You have completed less than 30% of the course content
- You have not downloaded more than 20% of the available course resources
- You have not requested multiple refunds from chrexxoncrax in the past
- The course was not purchased at a significant discount or during a special promotion requiring non-refundable terms
Non-Refundable Items and Services
The following purchases are not eligible for refunds:
- Course bundles or packages after 30 days from purchase
- Workshops or live training sessions that have already occurred
- Certification fees once the certification has been issued
- Subscription services after the first billing cycle
- Gift purchases redeemed by recipients
- Downloadable resources purchased separately from courses
How to Request a Refund
To request a refund for a 3D modeling course from chrexxoncrax, please follow these steps:
- Contact our support team via email at question@chrexxoncrax.world or phone at +1 801 765 7677
- Provide your order number and the email address used for purchase
- Briefly explain the reason for your refund request
- Allow up to 5 business days for our team to review your request
We may ask for additional information to process your refund request and ensure it meets our eligibility criteria.
Refund Processing Time
Once your refund request is approved:
- You will receive a confirmation email within 2 business days
- Your access to the course materials will be revoked
- The refund will be processed to your original payment method within 5-10 business days
- Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account
Partial Refunds
In certain circumstances, partial refunds may be offered at the discretion of Chrexxoncrax. Partial refunds may be considered for:
- Technical issues that significantly impacted your learning experience
- Requests made between 30-45 days after purchase with minimal course completion
- Course bundles where only specific courses are unsatisfactory
Partial refund amounts are determined on a case-by-case basis and will be communicated clearly before processing.
Payment Plans and Refunds
If you purchased a 3D modeling course using a payment plan:
- Refund requests must be made within 30 days of the initial payment
- You will be refunded only the amounts already paid
- Future scheduled payments will be cancelled
- Any outstanding balance will be waived upon approved refund
Technical Issues and Course Access
If you experience technical difficulties accessing your 3D modeling course from chrexxoncrax, please contact our support team before requesting a refund. We are committed to resolving technical issues and ensuring you can access your course content. Technical difficulties alone do not automatically qualify for a refund if they can be resolved.
Course Updates and Changes
Occasionally, we update our 3D modeling courses to include new content, reflect software updates, or improve educational quality. If significant changes are made to a course you have purchased:
- You will receive all updates at no additional cost
- Course updates do not reset the refund eligibility period
- If updates fundamentally change the course scope, existing students may be offered alternatives
Dispute Resolution
If you disagree with a refund decision made by Chrexxoncrax, you may request a review by our senior management team. Please email question@chrexxoncrax.world with your order details and explanation. We will conduct a thorough review and respond within 10 business days.
Changes to This Return Policy
Chrexxoncrax reserves the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase governs your refund eligibility.
Contact Us
If you have questions about our Return Policy or need assistance with a refund request for your 3D modeling course purchase, please contact us:
- Email: question@chrexxoncrax.world
- Phone: +1 801 765 7677
- Address: 3585 N University Ave #225, Provo, Utah 84604, United States
- Business Hours: Monday-Friday, 9:00 AM - 5:00 PM MT